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Our Staff

Dawn M. Hess

Dawn M. Hess

Funeral Director / Owner

I grew up in Saxeville, a small community outside of Waupaca. I graduated from Wild Rose High School . I earned an associates degree in Mortuary Science from Milwaukee Area Technical College in West Allis . I have worked in funeral service since 1992 and have been a licensed funeral director since 1995. 

I am proud to be a funeral director and very happy to be back home serving my community. I have a son, Jacob and a daughter, Lydia. 

Telephone: 1-715-942-0544

Email: dawn@maplecrestfh.com


Jacci M. Koch

Jacci M. Koch

Funeral Director / Owner

I was born and raised in Waupaca, attended UW-Stevens Point, then earned my associate degree in Mortuary Science from Milwaukee Area Technical College. I became a licensed funeral director in 1999 and worked in the Fox Valley area for six years before coming back to Waupaca.  I am also a certified life insurance intermediary. 

Community service is one of my priorities. I am past-president of the Waupaca Lioness Club that I have been a member of since 2007.  I have served as treasurer of my church council since 2008.  Playing the violin and crocheting are two of my favorite hobbies.

My husband Kasey and I enjoy camping, boating and fishing with our three children, Aida, Brennin and Kallin.

Email: jacci@maplecrestfh.com


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